Privacy policy

Who we are

Structure Wellness Limited is a community benefit society registered with the Financial Conduct Authority (number 9648), at 8 Stevenson Square, Manchester M1 1FB. We are the data controller for the personal information described here. You can contact us about privacy at sean@structure.org.uk or by post at our registered office.

This policy covers structure.org.uk, our booking site at book.structure.org.uk, our pillar websites, and the classes, sleep pods, workshops, coaching and programmes we run.

What we collect

When you contact us or sign up for news: your name, email address, phone number if you give it, and what you tell us.
When you use our Wi-Fi: the email address (and first name, if you give it) you enter on our Wi-Fi page, and whether you asked for news.
When you create a booking account: your name, email address, phone number, the classes you book and attend, and your membership or pass details.
When you pay: payment amounts, dates and status. Card details are handled by Stripe and never reach us.
If you have a coached membership: the plan and notes your coach writes for you. These may include information about your health, fitness, sleep or wellbeing that you choose to share.
If your employer books The Reset for you: your name and work contact details, and your answers to our check-ins and follow-up surveys.
When you visit in person: your attendance at classes and sessions.

How we use it and why

To provide what you've booked or bought: running your account, bookings, memberships and payments, and sending you sign-in codes and booking emails. Our lawful basis is the contract between us.
To give you Wi-Fi access: we keep a record of who has used our Wi-Fi. Our lawful basis is our legitimate interest in running a safe network. We only send you news if you tick the box.
To reply to you: answering messages and enquiries. Our lawful basis is our legitimate interest in responding to people who contact us.
To send news: only if you've asked us to. Our lawful basis is your consent, and you can withdraw it at any time using the link in any email.
Coaching and health information: we only record health-related information you choose to share, so your coach can plan safely and effectively. Our lawful basis is your explicit consent, which you can withdraw by asking us.
The Reset outcomes report: employers receive an anonymised report only. We never share an individual's answers with their employer.
To meet our legal duties: keeping financial records and records required of a registered society, including our membership register for community shareholders.

Who we share it with

We don't sell your information. We use trusted providers to run our services, and they only process your information on our instructions:

Supabase: our booking database and sign-in, hosted in the EU (Ireland).
Stripe: card payments, subscriptions and receipts.
Resend: delivery of sign-in and booking emails.
Netlify: hosting for our websites and the forms on them.
Zoho: our email.

If you book through ClassPass, ClassPass shares your name and booking with us so we can welcome you. ClassPass's own privacy policy covers what they do with your information.

Some of these providers are based in, or use services in, the United States. Where your information leaves the UK, we rely on UK adequacy regulations or the UK International Data Transfer Addendum to protect it.

Cookies and local storage

This website doesn't use advertising or tracking cookies. Our booking site stores a sign-in token in your browser so you stay signed in. This is strictly necessary for the service you've asked for, so we don't ask for consent for it. If we add analytics in future, we'll use a cookie-free service or ask you first.

How long we keep it

Account and booking information: while your account is open, and for up to two years after your last booking.
Payment and financial records: six years, as required by law.
Coaching plans and notes: while you have a coached membership, then deleted within six months unless you ask us to keep them.
Messages and enquiries: up to two years.
Wi-Fi sign-ins: up to one year.
Newsletter: until you unsubscribe.

You can delete your booking account at any time from your profile on book.structure.org.uk.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to have it moved to another provider, and to withdraw consent at any time. Email sean@structure.org.uk and we'll respond within one month.

If you're unhappy with how we've handled your information, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Under 18s

Our services are designed for adults. If you're under 18, please speak to us before booking.

Changes

We'll update this page if anything changes and show the date at the top.